Refund & Return Policy

At Marlowe’s, each item is made especially for you once your order is placed. Because our products are created on demand, we ask that you please review product details, sizing, and color selections carefully before completing your purchase.

Returns & Exchanges

Due to the made-to-order nature of our products, we do not accept returns or exchanges for the following reasons:

• Incorrect size selected at checkout

• Incorrect color selected at checkout

• Change of mind

• Buyer’s remorse

• Orders placed incorrectly by the customer

All sales are considered final unless the item arrives damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery so we can review the issue and assist you.

To submit a claim, please email us with the following:

• Your order number

• A brief description of the issue

• Clear photos showing the damage, defect, or incorrect item

Once your request is reviewed, we will work with our fulfillment provider to determine whether a replacement or refund can be issued.

Refund Eligibility

Refunds or replacements may be offered if:

• The product arrives damaged

• There is a manufacturing defect

• There is a printing error

• You received the wrong item

Please note that all claims must be submitted within 30 days of delivery.

Refund Process

If a refund is approved, it will be processed back through the original payment method whenever possible, or otherwise handled according to our store procedures at the time of approval.

If a replacement is approved, we will arrange for a replacement item to be sent to you at no additional cost.

Non-Returnable Items

The following items are not eligible for return or exchange unless they arrive damaged or defective:

• Apparel ordered in the wrong size

• Items ordered in the wrong color or style

• Custom or made-to-order merchandise

• Sale or promotional items, unless defective

Order Cancellations

Because orders begin processing shortly after purchase, cancellation requests cannot be guaranteed once an order has been submitted. If you need assistance with an order, please contact us as soon as possible and we will do our best to help.

Thank you for supporting Marlowe’s.